Does your credit card force you to give up your rights?
Choosing a credit card be overwhelming. Does it have perks?
What's the APR? Is there a fee?
But there's another aspect of credit cards that often goes
overlooked, usually because people don't think they have much of choice:
arbitration clauses.
Often these terms are forced. But with 7 out of 10 card
issuers allowing their users to resolve disputes in court rather than through
forced arbitration, you can avoid them if you know what you're looking for,
according to a study by CreditCards.com.
Wait: what's an arbitration clause, again?
Arbitration clauses are included in the terms of service for
many credit card companies. They require an alternative process to the court
system in which a mediator hears both sides of the case and issues a decision.
There's no jury and the opportunity to appeal is unlikely. Plus, the consumerloses some rights and protections like the opportunity to join a class action
claim.
"People would want to avoid an arbitration clause
because it limits your options in case something goes wrong between you and
your card issuer," says Matt Schulz, senior industry analyst with
CreditCards.com. "It basically says that you can't go to court to resolve
these disputes, you have to go through an arbitrator."
According to a study of the arbitration process by the
Consumer Financial Protection Bureau, consumers lose more than they win in
arbitration. Ultimately, consumers saw reduced compensation.
With Congress recently repealing the CFPB's rule restricting
arbitration clauses, avoiding them is on you.
Of the 30 issuers, representing 99% of all U.S. consumercard balances, nine did not have a forced arbitration clause including some of
the biggest, including, Chase, Bank of America and Capital One.
Out of the remaining 21 issuers that do have an arbitration
requirement, 12 allow customers to reject the clause by sending an opt-out
letter. Some of these include American Express, Citibank and Discover.
"It's important that people understand opting out of
arbitration likely won't impact their ability to use the card," says
Schulz. "In fact, several issuers mention that specifically in their
cardmember agreements."
There are nine issuers, including Barclays, USAA, Wells
Fargo and USBank, that do not give you the opportunity to opt out of arbitration
clauses.
You can find all 30 issuer's terms on arbitration clauses
here.
"Most people don't go into picking a credit card based
on arbitration clauses," says Schulz, "but it is important to
understand, especially given the short window of time you have to opt out, what
your options are."
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